Quality Management

Quality Assurance

We aim to ensure that Rockmount is a high quality and responsive service.

We do this by:

  • Work in collaboration with CQC Key lines of enquiry and standards.
  • Have an open door philosophy so service users feel able to approach and have direct access to managers
  • Holding a user forum each week to discuss issues and plan activities and menus.
  • Actively encourage service user involvement and input into service delivery.
  • Have your say post box and forms in reception area.
  • Carry out regular user satisfaction surveys, sharing and action planning the outcomes.
  • Notice boards in place for service users, staff and visitors.
  • Carrying out carer surveys.
  • Staff surveys and annual away days for service development and improvement initiatives.
  • Regular team meetings.
  • Staff events and team building activities.
  • Dealing with any concerns and complaints in a timely manner
  • Working in a collaborative and transparent manner with external professionals.
  • Actively seeking feedback re service delivery and quality improvements from a variety of sources.
  • Open door policy for families and carers.
  • Encourage and involve families in the service delivery and special event celebrations.
  • Carry out internal audits as per calendar including health and safety inspections.
  • Attend provider forums and task groups to ensure good practice sharing.
  • Attend local events re new legislation and practice developments.
  • Provide data and information to nationally recognised external agencies including clinical governance and local safeguarding bodies.
  • Achieve and maintain Investors in People award.
  • Maintenance of professional registration with NMC for Nurse Managers.
  • Adherence to GSCC code of conduct for all staff employed.
  • Regular review and development of policies and procedures
  • Work in partnership, and follow advice from HR and Health and Safety advisors “Nat West Mentor”.


The best way to find out more about Rockmount Northwest is by visiting us